Sunday, 13 July 2014

Update on Toaster, Washing Machine ..... and the MOT

 
As we couldn't find the receipt for the washing machine anywhere, it was obviously lost during the house move, we contacted Indesit and explained the problem.  They were brilliant and offered us the chance to buy a second years service guarantee which would enable them to send an engineer out free of charge under the initial guarantee period, even though we had no proof of when we bought the machine.  So it is now guaranteed for 18 months. 
 
However, it turned out there was nothing wrong with the washing machine!!
 
The problem lay (we think) in a pipe that the handyman that re-configured the kitchen for us had not capped off.  With the Indesit engineers advice Lovely Hubby bought the correct cap for the pipe and did this before putting the washing machine back in place. 
 
 
We still have huge puddles of water under all the kitchen cupboards and have the dog towels and sponges in action trying to soak up the water. As it has been leaking for quite a while this is going to take us some time to accomplish.
 
News on the toaster .... after an email to Russell Hobbs and a link to the Blog post that explained about the toaster they asked us to send the sticker from the underneath of the toaster, they will check if it is within the guarantee period by a code on there.  (It is, but we have no receipt.)
 
We will see what happens next.
 
It's been a busy weekend ....  mopping up water, repairs AND digging, we'll be glad when it's over.
 
I think we will have to be a lot more careful with paperwork from now on.   I am very organised and file things as I get them, but LH has a tendency to make piles of papers before he files them, and then when the piles get too big, he scans through them and tips most of the pile into the bin.  I think this had happened with the guarantees AND with the MOT paperwork for the truck, as this week when we needed to tax it we realised we did not have it's MOT certificate, so to be on the safe side we nipped it into Llandudno and put it through the test.  Luckily it sailed through with flying colours and so it's tax disc is on the way and everything is now back to normal ....well as normal as it ever gets round here ;-) 
 
Sue xx

17 comments:

  1. Typical, all that trouble because someone did not do a proper job, we had leaking pipes under our bath, and the floor is still drying out. Hope you get some rest time this weekend.

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    1. It's always the people that you think are doing a good job for a good price that don't, isn't it!!

      Well it's the final few hours of our weekend and LH is fast asleep on the sofa and I'm on the computer Blog hopping, it's nice to finally sit down!!

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  2. I'm glad you had a decent chap round and I bet your LH was glad to get some time off from putting up the poly tunnel. Your just too good to him ;)

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    1. He did do some more work for the erection of the tunnels ... more on that tomorrow :-)

      I know .... I will have to be harder and crack that whip ;-)

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  3. Oh, it sounds as though it has been all go at your house! Glad that the washer is fixed though and that your truck is too, now if you can just sort out the toaster!! xx

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    1. It feels as though it's always all go here. Next weekend should be a little bit different!!

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  4. that was excellent customer services by both companies

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    1. I know!! I will always give credit where credit is due :-)

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  5. When I first moved into my council house I ended up with a massive leakage behind our new washing machine as the pipework and connections of hot and cold water inlets were reversed. It took me two days of fiddling around and guess work to sort this out, too. I know exactly how you feel about standing water under cupboards. The smell that develops is also quite nasty until it all dries out and can be sanitised.

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    1. Luckily all the leakage is onto a concrete floor, so hopefully if we leave all the kickboards off and allow it to dry off over the course of the Summer with doors and windows open it should not be too damp smelling. Fingers crossed.

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  6. Sue, for future reference, if you tax a vehicle online you don't need a paper MOT certificate. If it has a current MOT it's already on their database.

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    1. I do know this, but we needed to know for our own reference WHEN the MOT would run out, and without a paper copy we couldn't find this out!! Online it merely tells you that the vehicle has or does not have an current MOT.

      Better safe than sorry and it's always best to be legal .... especially with a policeman in the family!!

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  7. Loosing guarantees is such a nuisance, isn't it! We moved house seven years ago and quite a lot of new stuff was needed then so I started a new "system" ... I bought a cheap, large size, exercise book and I keep it with the recipe books and staple the lot together, each on a new page. It's therefore automatically in acquisition order and quite easy to find. I also keep the instruction manuals in with the recipe books too - they are related, aren't they :-) ! Good luck drying out the floor - at least it's happened in summer!

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    1. A brilliant idea :-)

      We have to get our filing system sorted out once and for all.

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  8. Ugh, water problems are such a hassle. We had a basement in Illinois and it was always a concern that we would get water when it rained if the downspouts weren't in the right place. Hope all is well again soon.

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    1. It's definitely been a hassle, but at least I now know the washing machine isn't causing the leak so I can spin dry the towels that we are using to soak up the water and get them dry on the line a bit faster between stuffing them under the kitchen units :-)

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  9. Oh, a leaky anything is a pain in the doodah.
    Jane x

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